Device enrollment is fully automated. Normally, no action is required as devices are listed automatically by its broadcast name, such as “Johnny’s iPhone“.
Only when broadcast names are unable to be determined by the filtering service, does it fall back to the manufacturer of the MAC address. Here are some examples:
Having the MAC address visible provides you with the best ability to control your rulesets, which will follow the MAC address. In other words, if a device changes IP address, the ruleset will still apply. If the MAC address listed on the dashboard does not match, that happens when OSI layer 2 visibility is not available. This nerdspeak means that the filtering service received a different MAC address then your actual device. This can happen in the following circumstances:
Furthermore, the following are conditions where the broadcast name (NetBIOS) name may be unavailable to the filtering service:
Enrollment happens automatically upon the first received DNS query. Devices remain in the list until they are deleted.